FAQs

Shipping & Delivery Details

At Truenorthnutrition, every order is treated with intention and care—from the moment you place it to the moment it reaches you. Below is a clear overview of our shipping process, designed to keep you informed at every step.

Order Processing
All orders are reviewed, packed, and prepared within 3–5 business days.
This allows our team to conduct quality checks, ensure secure packaging, and confirm accurate fulfillment before dispatch.

Delivery Timelines

United States
Orders are shipped via trusted carriers such as USPS or FedEx.
Estimated delivery: 15–20 business days after processing.

International Orders
Estimated delivery: 15–30 business days, depending on your destination and local courier services.

Please note: Delivery times may vary due to customs clearance, weather conditions, peak seasons, or unforeseen global logistics delays.

Order Tracking
Once your order ships, you’ll receive a tracking link via email.
You can also monitor your shipment anytime through our Track Your Order page.

Cancellations & Address Changes
Requests must be submitted within 24 hours of placing your order.

To cancel, email us with the subject line:
“CANCEL MY ORDER”
📧 support@truenorthnutrition.com

Once an order has shipped, cancellations or address changes are no longer possible.

Delivery Attempts
Most carriers attempt delivery up to two times. Please ensure someone is available to receive your package to avoid delays or returns.

Damaged or Defective Items
If your order arrives damaged or defective, we’ll resolve it promptly.

Please email support@truenorthnutrition.com with:

• Your order number

• A clear photo of the damaged or faulty item

We’ll arrange a free replacement as quickly as possible.

Need Assistance?
Our support team is always here and typically responds within 24 hours.

📧 support@truenorthnutrition.com